Here are some answers to our more commonly asked questions. If you have any questions that are not answered below, please feel free to call us at 423.477.2111.

If there is a storage space available that meets your specific storage needs, you can move in anytime.

We require a 10 day written notice before you move out.

We require a government issued ID (example: driver’s license, state id, or passport).

No, we rent on a month-to-month basis.

No. At the time of rental you will be given your own security pass code that will allow you access to your unit.

You can pay in person, mail a check, make a payment through our website or over the phone. You may also sign up to have payments automatically charged to a credit card of your choosing.

Cash, Check, Money Orders, VISA, MasterCard, Discover, American Express.

You can either reference our “What Fits?” page on our website or call us for assistance at 423.477.2111.

We encourage tenants to use only disc locks, we sell them in the office, as well as other types you may like.

Liquids, Explosives, Flammable liquids, Toxic materials, Biological Contaminants, and Perishables. Please contact us if you have any questions regarding a specific item.

Open 24 Hours a Day – 7 Days a Week



Read our storage tips to help you prepare for efficient storage.


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Find answers to common questions regarding our storage facility!